Terms and conditions
Welcome to tiddan foods. Please read our terms and conditions carefully. By using our website and purchasing our products, you agree to these terms.
Important information for our customers
Terms & Conditions
Last Updated: 26th Nov 2025
Welcome to Tiddan Foods. These Terms and Conditions (“Terms”) govern your use of our products, website, and services. By purchasing from us or interacting with our brand, you agree to be bound by the following terms.
Definitions
• “Company”, “We”, “Us”, “Our” refers to Tiddan Foods.
• “Customer”, “You”, “Your” refers to any person purchasing or intending to purchase our products.
• “Products” refers to all cashew nuts and related items sold by Tiddan Foods.
Product Quality & Allergens
• All cashew nuts are processed and packaged following strict hygiene and safety standards.
• Our products may contain tree nuts and might be produced in environments that handle other allergens.
• Customers are responsible for ensuring they do not have allergies to nuts or related products.
Orders & Payments
• All prices are listed in British Pounds and are subject to change without prior notice.
• Orders are considered confirmed only after full payment.
• We reserve the right to refuse or cancel orders for reasons including stock availability, payment issues, or suspicious activity.
Returns, refunds & replacement
Shipping & Delivery
• Delivery timelines are estimates and may vary due to logistics, weather, or unforeseen circumstances.
• Risk of loss or damage transfers to the customer once the order is handed to the courier.
• Customers must provide accurate delivery information. Tiddan Foods is not responsible for failed deliveries resulting from incorrect addresses.
Returns, Refunds & Replacement
Because cashew nuts are perishable goods, we maintain the following policy:
• No returns on opened or consumed products.
• Replacements may be offered for damaged, spoiled, or incorrect items if reported within 24–48 hours of delivery.
• Proof such as photos or videos may be required for quality verification.
• Refunds (if applicable) will be processed via the original payment method.
Product Storage
To ensure freshness, customers must store cashew nuts in a cool, dry, and airtight container. We are not responsible for product spoilage due to improper storage after delivery.
Intellectual Property
All trademarks, brand names, product images, packaging designs, and content associated with Tiddan Foods are the exclusive property of the company. Unauthorised use is strictly prohibited.
Use of Website / Social Media
• Customers must not misuse our website, mobile platforms, or social media pages.
• Any attempt to hack, extract data, or interfere with our operations is strictly prohibited and may result in legal action.
Limitation of liability and other terms
Limitation of Liability
• Tiddan Foods shall not be liable for indirect, incidental, or consequential damages arising from product use, delays, or issues beyond our control.
• Our total liability shall not exceed the purchase price of the product in question.
Privacy Policy
We may collect and store customer information (name, address, phone number, etc.) solely for order processing and communication. We do not sell or share your personal information with third parties except logistics partners involved in delivering your order.
Force Majeure
We are not liable for failure to perform obligations due to events beyond our control, including natural disasters, strikes, technical failures, or government restrictions.
Amendments
Tiddan Foods may update or modify these Terms at any time. Continued use of our services constitutes acceptance of any changes.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom.
Contact Information
For questions, concerns, or complaints, contact us at:
Email: customerservice@tiddanfoods.com
Phone: +447488244696
Address: Unit 10A East Park Trading Estate, Hickman Avenue, Wolverhampton. WV1 2XF. UK