Returns & Refunds Policy

Last updated: [July 2026]

At Tiddan Foods Limited, we take great pride in producing high-quality oven-roasted cashews. If something isn't right with your order, we are here to help.

Your Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective, or unsafe, or you receive the wrong item, please contact us as soon as reasonably possible after delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product, packaging, and any damage, where possible.

Once we have reviewed your claim, we may offer one of the following:

• A replacement product;
• A full refund; or
• Another appropriate remedy in accordance with your statutory rights.

Where the product is confirmed to be faulty, damaged, or incorrectly supplied, we will reimburse any reasonable return postage costs where returning the product is necessary.

Cancelling Your Order

If you wish to cancel your order before it has been dispatched, please contact us immediately. If your order has not yet been processed for dispatch, we will cancel it and issue a full refund.

If your order has already been dispatched, your cancellation rights will be governed by applicable UK consumer law, including the Consumer Contracts Regulations 2013.

Change of Mind

Because our products are food intended for human consumption, we cannot accept returns of products that have been opened, unsealed, consumed, or otherwise handled after delivery for reasons of food safety and hygiene.

If you have changed your mind and your order is eligible for return under UK consumer law, the products must:

• remain unopened and in their original sealed packaging; and
• be returned within the applicable legal cancellation period.

Unless the goods are faulty or we have made an error, you are responsible for the cost of returning eligible items.

Refunds

Where a refund is due, it will be made using the original payment method.

Refunds will normally be processed within 14 days of:

• receiving the returned goods (where a return is required); or
• confirming that a refund is due under applicable consumer law.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Contact Us

If you experience any issue with your order or have questions about this policy, please contact us before returning any products.

Email: customerservice@tiddanfoods.com

We aim to respond to all enquiries within 2 business days.